Contact our Quality teams
Our Quality teams are on hand to support City & Guilds and ILM customers who are delivering our qualifications or going through the centre approval process. Please contact us using the details below.
We’ll be happy to support with the following queries:
- Applications for centre and qualification approval.
- Planning, scheduling centre approval and advisory activities.
- Advice on Centre Activity Reports (CAR).
- Centre updates, such as changes to staff, location, etc.
- Qualification status.
- EQA allocations and contact details.
- Quality assurance activities for technical qualifications, prison services, land-based services and invigilation.
Here you’ll find dedicated support from our UK and international Quality teams.
UK Quality team support
(Lines open: Monday to Friday 08:30 to 17:00)
Call charges to 0300 numbers are subject to standard landline and phone tariff rates.
Additional contact details
Global Quality team support
For customers in regions outside of the UK and Ireland, we have dedicated support available across our global offices.
Africa | Asia | Caribbean | Europe | Middle East
Africa
Johannesburg, South Africa
Contact details for Kenya, Lesotho, Mauritius, Namibia, Seychelles, South Africa, Sudan, Swaziland, Uganda, Nigeria and Ghana
☎ +44 192 4930 800
✉ Africaquality@cityandguilds.com
Asia
Kuala Lumpur, Malaysia
Contact details for Malaysia, Mongolia, Myanmar, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, Brunei Darussalam, China, Hong Kong, Indonesia, Japan and Macau
☎ +44 192 4930 800
✉ asean@cityandguilds.com
Caribbean
Kingston, Jamaica
Contact details for Antigua, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman, Grenada, Guyana, Jamaica, Trinidad & Tobago and Turks & Caicos Islands
Lee Gore Business Centre - Unit #15, 31 Upper Waterloo Rd, Kingston 10, Jamaica
☎ +1 876 924 7804, ext. 7808 / 6988
✉ Caribbean.quality@cityandguilds.com
Europe
Contact details for Malta, Cyprus, Gibraltar, Turkey, Spain, Greece, Portugal, Romania, Poland, Belgium, Sweden and Switzerland
☎ +44 192 4930 800
✉ quality_mena@cityandguilds.com
Middle East
Dubai, United Arab Emirates
Contact details for Afghanistan, Azerbaijan, Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Turkey, UAE, Tunisia, Iran, Iraq and Kazakhstan
☎ +44 192 4930 800
✉ quality_mena@cityandguilds.com