There are four mandatory and four optional units in this qualification. The four mandatory units are:
- Develop operational plans
- Provide leadership in your area of responsibility
- Develop and sustain productive working relationships with stakeholders
- Manage business processes
Then, choose four optional units. These include units that focus on the skills to encourage innovation, plan and implement change, develop productive working relationships, deal with recruitment, manage a budget or a project, and help to improve or solve problems with customer service. Work with your employer or training provider to map units to your role, needs and skills gaps.