These qualifications cover all the essential administration and communication skills you need to ensure the efficient running of your office, including:
- Phone skills
- Preparing letters and memos
- Filing and indexing
- Effective communication
- HR procedures.
You will learn on the job in the work environment, or in the classroom.
Assessment is through an externally set and marked written test.
Which Level is right for me?
Level 1
You may be preparing for your first job in an office, or are new to the role. You want to develop basic administrative skills in areas such as preparing documents, filing and dealing with colleagues and customers. You may also want to improve your skills in areas such as HR procedures, business documents and dealing with invoices and expense claims.
Level 2
you have experience of general office work and want to increase your knowledge of communications, office systems and the use of office equipment to demonstrate your ability and progress in your career in order to take on further responsibilities.