Introduction to Cabin Crew (4883)

Last Updated: 24 Aug 2023
Have an interest in flying?  Considered cabin crew?  This qualification can help you get your career started. You'll learn how to operate a flight safely - by preparing the cabin, welcoming and boarding passengers, offering customer service and sales, demonstrating safety procedures and dealing with potential issues and emergencies.
The qualification is aimed at anyone who would like to develop the skills, knowledge and understanding to progress in to a career as air cabin crew.
Available to deliver in the following:
  • England
  • Wales – please check QiW website for available funding
  • Scotland
  • Northern Ireland

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form. 

General Information

What Is Involved In Studying This Course?

You'll cover things like:

  • airline industry terminology
  • role of air cabin crew
  • health, safety and security procedures
  • customer service
  • selling skills
  • making passenger announcements.

You will be taught in a classroom environment.

Assessment will be via practical demonstration and/or assignment and practical examinations.

Is this level right for me?

Level 2
You want to find your first job as part of a cabin crew. You may have some experience in a related job or you might be completely new to the aviation industry.

What Careers Can This Lead To?
The Certificate in Introduction to Cabin Crew can help you get an air cabin crew job.
What Is Involved With Delivering This Course?

To deliver this qualification you will need to provide your learners with a suitable learning environment and the resources they need to complete the practical and theoretical aspects of the qualification.

You will need qualified assessors - you can train internal members of staff or recruit specially.

You will also need suitable facilities to carry out the required training to enable learners to achieve industry standards.

Anyone can take this qualification. To find all the resource requirements, download the qualification handbook from the centre documents section.

Level 2

Level 2 is ideal if you want to find your first job as part of a cabin crew. You may have some experience in a related job or you might be completely new to the aviation industry.

You will need to complete 6 mandatory units:

  • Working as cabin crew
  • Airline health, safety and security
  • Aircraft emergency situations
  • Dealing with passengers on board aircraft
  • Cabin service - selling techniques
  • Making passenger announcements on board aircraft.

Plus one optional unit:

  • Employment rights and responsibilities in the passenger transport sector (technical certificate).

For a full list of units, download the qualification handbook from the centre documents section.

 

What Careers Can This Lead To?
The Certificate in Introduction to Cabin Crew can help you get an air cabin crew job.
Level 2 Certificate in Introduction to Cabin Crew (4883-02)
Last Registration Date: 31 Aug 2024

Level 2 Certificate in Introduction to Cabin Crew

  • Accreditation No: 501/2260/5 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 22 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 153 - 156 This is the average contact time a centre would typically commit
  • Total Qualification Time: 220 The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/08/2026 This is the last date that a certificate can be issued
  • Qualification fees in the UK: £91.00 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Level 2 Certificate in Introduction to Cabin Crew (Technical Certificate)

  • Accreditation No: 501/2260/5 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 22 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 153 - 156 This is the average contact time a centre would typically commit
  • Total Qualification Time: 220 The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/08/2026 This is the last date that a certificate can be issued
  • Qualification fees in the UK: £91.00 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Here you can find all documents related to this suite of qualifications.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to Walled Garden and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form. 

Explore our wider maths & English offer

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For Learners

Related Qualifications

Browse some of our related qualifications:

> (4849) Air Cabin Crew

> (4877) Aviation Operations on the Ground

> (4955) Exploring the Aviation Industry and Aviation Environment