Digital credentials support hub

Automatically issued to learners on the successful completion of a programme or qualification, digital credentials are a visual award designed to be shared to social media platforms, added to LinkedIn profiles and embedded in an email or on a webpage.

As learners collect, share, and showcase their achievements, digital credentials represent a rich learning journey of verifiable skills development which employers, customers and peers can engage with online.

Visit our Digital credentials page to learn more about the benefits of credentials.

When an employer, customer or peer clicks a credential to view its information they will be taken to the credential page where they can find out:

• Who the issuer and recipient are
• What the credentialed programme/qualification covers
• What was required to earn the credential
• What skills the recipient can demonstrate
• Earning criteria that made the recipient eligible for the credential
• When the credential was issued and if it’s valid or expired

This allows the skills and competencies of an individual to be validated in an easily accessible way.

Learners who have successfully completed programmes and qualifications with City & Guilds will be automatically issued a digital credential to recognise their achievements.

Digital credentials are issued by email and sent directly to the learner using the digital credentialing platform.

Personal learner email addresses

Providers and employers registering learner details must ensure they include the learners personal email address. This information will be used to issue the digital credential to the learner on the successful completion of their qualification or programme.

City & Guilds group privacy notices

City & Guilds and its subsidiary companies (City & Guilds business) share personal data to ensure delivery and improvement of its current and future services as well as customer experience.

Visit the City & Guilds Group Privacy page for more information on how we share and handle personal data.

Offering numerous advantages compared to traditional paper certificates, digital credentials are transforming the way we share professional learning achievements online. Easy to award and verify, they help your learners to amplify their accomplishments and skills.

Ensure your learners are set up to receive credentials by adding their personal email addresses when registering learner details on the Walled Garden.

Our digital credentialing platform will automatically issue credentials by email to successful learners. To issue these credentials we need your learners' personal email addresses.

Here you can find a video tutorial and step-by-step guide on how to update learner email addresses and bulk upload emails for multiple learners.

Digital Credentials guide for providers (PDF)

Digital Credentials and Walled Garden (YouTube)

Digital credentials are automatically issued to learners who have successfully completed programmes and qualifications with City & Guilds.

We use our digital credentialing platform to issue our credentials by email to successful learners. Look out for an email from City & Guilds to start sharing your credential online with peers, potential employers, and customers.

To issue digital credentials to learners City & Guilds require a valid email address at the time of registration. Please contact your provider or employer if you have not been issued a digital credential following the successful completion of a programme or qualification.

Digital credentials are designed to be shared to social media platforms such as LinkedIn and Facebook, or embedded to business website, blogs and email signatures.

Follow this step-by-step guide for information on how to accept and share your digital credential.

Digital credentials Getting started guide (PDF)

City & Guilds businesses privacy notices

City & Guilds and its subsidiary companies (City & Guilds business) share personal data to ensure delivery and improvement of its current and future services as well as customer experience.

Visit the City & Guilds businesses privacy page for more information on how we share and handle personal data.

Digital credentials are an impressive way to recognise, celebrate, and showcase your achievements.

And with the digital mobile wallet, it’s even easier to access and verify all your professional credentials, whether you’re on-site, in the office, or sharing with peers; it can all be done straight from your mobile device.

Add your credential to your mobile phone wallet in a few simple steps:

Your training provider should have given your email address to City & Guilds or ILM so that you can receive your digital credential. When you receive your email:

1. Click on the ‘View your credential’ button in the email, it will take you to your credential on the Accredible platform
2. Scroll to the ‘Options’ menu and select ‘Add to Mobile Wallet’, or
3. View the preview, and confirm the addition of the credential to your mobile wallet

If on a Google or Android mobile phone:

1. Click on the ‘View your credential’ button in the email, it will take you to your credential on the Accredible platform
2. Scroll to the ‘Options’ menu and select ‘Add to Mobile Wallet Preview’ or ‘Add to Google Wallet’
3. Click on the wallet icon (fix or ignore any error messages)
4. Select ‘Add’ when prompted to ‘Add loyalty card’

Show your verified achievement from your mobile phone wallet

Show the QR code from your mobile wallet so employers and peers can scan it using their mobile phone camera - it will link them to view your verified credential instantly.

Easy sharing from your mobile wallet

Use your wallet app's share function to send your credential directly to employers, colleagues, peers or clients – anytime, anywhere.