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Help for centres

Help for centres

Our help for centres section covering everything from how to become approved to requesting replacement certificates and resetting your Walled Garden password.

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Become an approved centre

Support with paper-based or digital credentials to verify achievements.

Find out how

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Walled Garden

Support with paper-based or digital credentials to verify achievements.

Learn more

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Certificates

Support with paper-based or digital credentials to verify achievements.

Discover more


We can also help you with...

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E-volve
If you’re 16 or older and want on-the-job training then an apprenticeship could be for you.
Find out more

Changing centre details

Available to 16-to-19-year-olds T Levels combine classroom or workshop-based learning and with an industry placement.

Find out more

Smartscreen help

If you’re 16 or older and want on-the-job training then an apprenticeship could be for you.

Find out more

Approved centre logo

Available to 16-to-19-year-olds T Levels combine classroom or workshop-based learning and with an industry placement.

Find out more

Providing feedback

Access our Feedback and Complaints page to find out how you can contact us.

Contact us

Our Customer Service and Quality Teams are available to provide solutions to general enquiries and online platform support.

0192 4930 800

customersupport@cityandguilds.com

If you need to speak with our Quality teams for City & Guilds and ILM, you can find their contact details on the link below. You can also chat online with the team.

Contact our quality team

Help For Centres

Help and support