Public Service Operational Delivery Officer (Version 1) (3817)

City & Guilds has designed innovative and flexible delivery content that will equip apprentices with the competence and confidence to perform their best in assessment. Including;

• Mandatory qualification: On-programme for this apprenticeship is a period of learning, development and assessment structured using the mandatory qualification – the Level 2 Award in Operational Delivery (Principles) – Local Authorities (3815-12) and Level 3 Certificate in Operational Delivery (Advanced) – Local Authorities (3815-13).

• Sample knowledge questions: A sample of the EPA assessment paper to use with apprentices for formative or mock papers. The pack includes the paper, the mark scheme and a mark sheet.

For all standards:

• Induction learning content: Extensive content including handouts and e-learning modules meets the mandatory requirements for any apprenticeship programme of learning:

• Health and safety
• Safeguarding and Prevent
• Equality and diversity
• British values

• Maths & English: Our Functional Skills qualifications cover the core maths and English requirements for this standard. Our support package, e-Functional Skills is an online teaching and learning platform that guides learners from an initial diagnostic assessment, through to meeting the requirements for this standard.

EPA product code: 3817-22

City & Guilds is open for registrations for EPA for the operational delivery officer.
As one of the biggest EPAOs in England, we pride ourselves on our first rate customer service. Our EPA team is on hand to support you every step of the way, guiding you through gateway and ensuring your apprentice has all the tools they need to prepare for the assessment. Our assessment and grading is standardised and all our assessors have industry experience and receive on-going training, so you can trust that we will deliver a fair and robust assessment.

Assessment events for this standard are:
• Showcase Portfolio
• Work-based project
• Presentation
• Interview

For further guidance, please refer to our end-point assessment pack. The handbook provides more detail behind the knowledge, skills and behaviours in the standard and the range of content within the standard. The end-point assessment pack includes detailed guidance on grading criteria for the EPA and the evidence you’ll need to produce for knowledge, skills and behaviours at gateway. You’ll find this in the ‘documents’ tab.

EPA preparation and gateway guidance for this standard:
Upon registration for EPA, you will have access to a range of support material for the operational delivery officer to help prepare for end-point assessment. All the materials can be accessed through SmartScreen on one user-friendly platform.

• EPA exemplar materials: available for tutors, providing real assessment examples for each assessment type, such as transcripts and model answers. This will help you to prepare apprentices and ensure they feel ready for assessment.

• EPA preparation tool: Our platform guides apprentices through online content to help them feel ready for their EPA experience. User-friendly technology takes the apprentice through a series of questions, to suggest material personalised to their apprenticeship standard and their confidence levels. The content is curated from across the web and covers areas like revision and exam skills, multiple choice test strategies, professional discussion and interview skills. 

• Recording forms: supporting you to complete key stages of EPA readiness, we have prepared forms to give you peace of mind and confidence that everything is covered. These packs include a gateway declaration form that is needed during the booking process and assessment forms, if required, that apprentices might need during assessment.

• LIEPA reports: Our lead independent end assessors (LIEPAs) produce an annual report with insight into the EPA results and findings across all centres. These reports can help you refine your apprenticeship delivery to improve success rates.

Click here for our EPA price list.

Apprenticeship certification
As well as receiving their Institute for Apprenticeships (IfA) apprenticeship certificate, the apprentice will receive a City & Guilds statement of achievement for end-point assessment.

If you’re an existing City & Guilds centre or interested in becoming a centre, make sure you’ve read our EPA manual and guidance. This will explain the process and all our terms and conditions. Our short ‘how-to’ guides and videos are a great start to help you get to grips with what to expect and how to stay on track when booking EPA and preparing apprentices for assessment. You’ll find these resources in our EPA document library.

To use our quality-assured on-programme materials or end-point assessment service there are three ways to either find out more or to order what you need:

1. If you’re an existing City & Guilds customer, go to Walled Garden and select the materials you need or register your apprentice for end-point assessment. (You may need to submit a request to deliver if you don’t yet have approval for that standard.)

2. Get in touch with directsales@cityandguilds.com. Our team can explain our different products and services and start getting you set up as a customer or give existing customers support on the new apprenticeship arrangements.

3. Speak to your City & Guilds Business Manager about how to access our products or how to register your apprentices with us.