Business and Administration qualifications and training courses

Last Updated: 08 Nov 2022

Learn the skills you need to start off a career in office administration with a Business and Administration qualification.

You'll learn the essentials of keeping an office running - handling the phones and mail, creating business documents and welcoming visitors. You can also choose units covering personal and social development or business administration.

These Award and Certificate in Business and Administration are for anyone interested in starting a career in office administration. You'll need access to work experience or to be working in the industry already. You don't need any prior qualifications.

Available to deliver in the following:

England
Wales – please check QiW website for available funding
Scotland
Northern Ireland

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form.

General Information

What Is Involved In Studying This Course?

The qualification covers areas such as working in business and administration, creating business documents, making and receiving calls, handling mail and working and part of a group.

To gain one of these Business and Administration qualifications you'll learn with your training provider. You may learn in a group environment in a training centre or you may take this qualification as part of development at your workplace.

These qualifications are assessed at work or at a work experience site. You'll build a portfolio of evidence that shows you have the skills to do your job well. This evidence can come from on-the-job observation by the assessor, oral questioning, witness testimony or by work you've produced.

Is this Level right for me?

Level 1
You want to work in administrative support in an office, or you've just started working in this area. You'd like a solid base of knowledge and skills to help you succeed as an administrative assistant, receptionist or another related role.

What Careers Can This Lead To?

Achieving this qualification can help you work in roles such as an administrative assistant or receptionist.

After taking the Award, you can move on to the Level 1 Certificate. You can use the units you completed for the Award to contribute to your Certificate.

If you'd like to advance in your career through additional training and work experience, you could consider:

Level 2 Certificate/Diploma in Business and Administration (4413)
Level 2 NVQ in Business and Administration (4404).

You may also be interested in other related qualifications:

Level 2 N/SVQ in Customer Service (4543)
Level 2 Business Skills (7537)
Level 2 Certificate/Diploma for Legal Secretaries (7465).

What Is Involved With Delivering This Course?

These business and administration qualifications can be delivered either at a learner's workplace or in your centre. Those learning in the centre will need access to work experience.

You'll assess learners using a portfolio of work-based evidence. This evidence can come from observation, evaluating work products, oral questioning or witness testimony.

While the Assessor/Verifier (A/V) units are valued as qualifications for centre staff, they are not currently a requirement for the qualifications.

You will also need suitable facilities to carry out the required training to enable learners to achieve industry standards.

To find all the resource requirements, download the qualification handbook from the centre documents section.

Anyone can take this qualification, but you must make sure all your learners can access the resources they need to complete it.

Level 1

This will suit you if you want to work in administrative support in an office, or you've just started working in this area. You'd like a solid base of knowledge and skills to help you succeed as an administrative assistant, receptionist or another related role.

There are two sizes of qualification at this level.

Level 1 Award in Business and Administration

You complete enough units to give you at least seven credits. Units include:

Making and receiving calls
Managing diary systems
Receiving visitors in a business environment.

Level 1 Certificate in Business and Administration

You complete enough units to give you at least 13 credits. The range of units includes:

Creating business documents
Maintaining customer relations in a business environment
Collecting and storing information.

To see the full list of units and credit values, download the qualification handbook from the centre documents section.

What Careers Can This Lead To?

Achieving this qualification can help you work in roles such as an administrative assistant or receptionist.

After taking the Award, you can move on to the Level 1 Certificate. You can use the units you completed for the Award to contribute to your Certificate.

If you'd like to advance in your career through additional training and work experience, you could consider:

Level 2 Certificate/Diploma in Business and Administration (4413)
Level 2 NVQ in Business and Administration (4404).

You may also be interested in other related qualifications:

Level 2 N/SVQ in Customer Service (4543)
Level 2 Business Skills (7537)
Level 2 Certificate/Diploma for Legal Secretaries (7465).

Level 1 Award/Certificate in Business and Administration (4418-01)

Last Registration Date: 31 Dec 2026 Supportive services: Learning Assistant

Level 1 Certificate in Business and Administration

Accreditation No: 500/7665/6 This is a reference number related to UK accreditation framework
Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
Credits: 13 Credits are a measure of the size of the qualification
Guided Learning Hours: 113 - 130 This is the average contact time a centre would typically commit
Total Qualification Time: 130 The total time for the qualification
Key Stage: Data unavailable This shows the equivalent Key Stage level.
Last Certification: 31/12/2029 This is the last date that a certificate can be issued
Qualification fees in the UK: £99.80 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Level 1 Award in Business and Administration

Accreditation No: 500/7738/7 This is a reference number related to UK accreditation framework
Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
Credits: 7 Credits are a measure of the size of the qualification
Guided Learning Hours: 70 - 70 This is the average contact time a centre would typically commit
Total Qualification Time: 70 The total time for the qualification
Key Stage: Data unavailable This shows the equivalent Key Stage level.
Last Certification: 31/12/2029 This is the last date that a certificate can be issued
Qualification fees in the UK: £60.90 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Additional information for centres

LEARNING ASSISTANT IS AVAILABLE FOR THIS QUALIFICATION

Learning Assistant is an innovative and cost effective e-portfolio solution that allows colleges and training providers to dramatically improve the delivery of their vocational qualifications.

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Here you can find all documents related to this suite of qualifications.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to Walled Garden and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form.

4418 Level 1

Centre documents

Purpose and Recognition

16-19

50077387 L1 Award in Business and Administration Adult Purpose pdf 198 KB 24 Jul 2018

Business and Administration (4418)