There are four mandatory and three optional units in this qualification. The four mandatory units are:
- Develop your knowledge, skills and competence
- Lead your team
- Manage people’s performance at work
- Provide healthy, safe, secure and productive working environments and practices
Then, choose three optional units. These include units that focus on the skills to encourage innovation, plan and implement change, develop productive working relationships, deal with recruitment, manage a budget or a project, and help to improve or solve problems with customer service. Work with your employer or training provider to map units to your role, needs and skills gaps.