Engineering Technical Support (1786)

Last Updated: 11 Jul 2024

Essential to becoming a technical support technician this can be undertaken when completing an Advanced Apprenticeship.

Completed in the workplace it allows people to demonstrate their competence set against National Occupational Standards.

Engineering Technical Support is for people performing technical support activities in an engineering environment - usually people with a high level of technical skill.
Available to deliver in the following:
  • England
  • Wales – please check QiW website for available funding
  • Scotland
  • Northern Ireland

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form. 

General Information

What Is Involved In Studying This Course?

You can choose the qualification that demonstrates the specialist knowledge and skills you have developed such as:

  • Engineering Drawing
  • Inspection and Testing
  • Technical Services
  • Quality Control
  • Non-destructive Testing
  • Computer Control Programming.

You will learn on the job in the work environment.

Assessment will also take place in the workplace and will include a portfolio of evidence to meet the criteria of the qualification.

Is this level right for me?

Level 3
You are working in engineering and have a great deal of technical skills and knowledge. You work with minimum supervision and have a good record of safety, fault correction and ensuring work meets the required standard. You will be able to demonstrate your competence in producing engineering drawings, checking and calibrating equipment, inspecting and testing engineering products.

What Careers Can This Lead To?

These qualifications can help you to progress in a wide range of engineering roles including:

  • CAD Draughtsperson
  • Measurement and Control Technician
  • Quality Control Inspector
  • Technical Support Person.
What Is Involved With Delivering This Course?

To deliver these qualifications you will need qualified assessors - you can train internal members of staff or recruit specially. 

You will also need suitable facilities to carry out the required training to enable learners to achieve industry standards.

Centres currently offering the Level 2 and 3 NVQ in Engineering Technical Support (1686) have automatic approval to offer these Diplomas. Download the form for automatic approval from the centre documents section.

Learners must be aged over 16. To find all the resource requirements, download the qualification handbook from the centre documents section.

Level 3

You are working in engineering and have a great deal of technical skills and knowledge. You work with minimum supervision and have a good record of safety, fault correction and ensuring work meets the required standard.


There are two options to choose from at this level:
  • Level 3 Diploma in Engineering Technical Support
  • Level 3 Extended Diploma in Engineering Technical Support.

Both options are comprised of six qualifications. The Extended Diplomas are a requirement of the Advanced Engineering Manufacture Apprenticeship framework.

To gain a qualification you must complete three mandatory units and a range of optional units. The mandatory units are:
  • Complying with Statutory Regulations and Organisational Safety Requirements.
  • Using and Interpreting Engineering Data and Documentation.
  • Working Efficiently and Effectively in Engineering.

For a full list of units, download the qualification handbook from the centre documents section.
What Careers Can This Lead To?

These qualifications can help you to progress in a wide range of engineering roles including:

  • CAD Draughtsperson
  • Measurement and Control Technician
  • Quality Control Inspector
  • Technical Support Person.
Level 3 NVQ Extended Diploma in Engineering Technical Support (1786-70)
Last Registration Date: 31 Dec 2026 Supportive services: Learning Assistant

Level 3 NVQ Extended Diploma in Engineering Technical Support - Computer Control Programming

  • Accreditation No: 601/0082/5 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 150 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 434 - 773 This is the average contact time a centre would typically commit
  • Total Qualification Time: 1500 The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2028 This is the last date that a certificate can be issued
  • Qualification fees in the UK: £208.00 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Level 3 NVQ Extended Diploma in Engineering Technical Support - Engineering Drawing

  • Accreditation No: 601/0082/5 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 150 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 434 - 773 This is the average contact time a centre would typically commit
  • Total Qualification Time: 1500 The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/08/2024 This is the last date that a certificate can be issued
  • Qualification fees in the UK: £208.00 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Level 3 NVQ Extended Diploma in Engineering Technical Support - Engineering Software Development

  • Accreditation No: 601/0082/5 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 150 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 434 - 773 This is the average contact time a centre would typically commit
  • Total Qualification Time: 1500 The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2028 This is the last date that a certificate can be issued
  • Qualification fees in the UK: £208.00 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Level 3 NVQ Extended Diploma in Engineering Technical Support - Non-Destructive Testing

  • Accreditation No: 601/0082/5 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 150 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 434 - 773 This is the average contact time a centre would typically commit
  • Total Qualification Time: 1500 The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2028 This is the last date that a certificate can be issued
  • Qualification fees in the UK: £208.00 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Level 3 NVQ Extended Diploma in Engineering Technical Support - Quality Control

  • Accreditation No: 601/0082/5 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 150 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 434 - 773 This is the average contact time a centre would typically commit
  • Total Qualification Time: 1500 The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2028 This is the last date that a certificate can be issued
  • Qualification fees in the UK: £208.00 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Level 3 NVQ Extended Diploma in Engineering Technical Support - Technical Services

  • Accreditation No: 601/0082/5 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 150 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 434 - 773 This is the average contact time a centre would typically commit
  • Total Qualification Time: 1500 The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2028 This is the last date that a certificate can be issued
  • Qualification fees in the UK: £208.00 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Additional information for centres

Learning Assistant

LEARNING ASSISTANT IS AVAILABLE FOR THIS QUALIFICATION

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Here you can find all documents related to this suite of qualifications.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to Walled Garden and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form. 

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