The level 3 Unified Communications Technician Apprenticeship is designed for apprentices in looking for a career in communication systems. Unified Communications Technician Apprentices will show excellent skills and understanding in developing and maintaining communications systems and responding to enquiries and service requests, as well as the behaviours to deliver strong product and service competence.
For more information about the Unified Communications Technician Apprenticeship, view our handy factsheets in the ‘documents’ tab under the ‘Additional documents’ tab.
Summary of our offer:
1. Our resources for our Unified Communications Technician Apprenticeship will give you the guidance you need to support apprentices through their on-programme learning, build their confidence and competence to ensure a quality learning experience in preparation for End Point Assessment (EPA). The ATM is available as a digital download (Smartscreen order coder: SS4032-LV3) or through our e-portfolio, Learning Assistant.
2. We are on the register of end-point assessment organisations for Unified Communications Technician Apprenticeship. Our high-quality, rigorous EPA can be delivered at a convenient time for your apprentice. As part of our EPA service we provide a suite of guidance documents and preparation tools to get your apprentices ready for EPA.
On Programme
City & Guilds has designed innovative and flexible delivery content that will equip apprentices with the competence and confidence to perform their best in assessment. Including;
On-programme for this apprenticeship is usually a period of learning, development and continuous assessment, managed by the employer. In most cases, there’s also support from a training provider. There are no mandatory on-programme qualifications for this standard. The knowledge, skills and behaviour that will be developed during the on-programme learning will include:
Technical Competencies
• Analytical skills
• Fault finding and rectification
• Installing and configuring components and systems
• Selecting appropriate diagnostic tools
• Hardware and software
• Providing technical support
Technical Knowledge and Understanding
• Knowledge of networks
• Awareness of cloud services/solutions
• Working knowledge of IT test or diagnostic equipment
• Working knowledge of security principles
• Knowledge of the purpose of firewalls
• Knowledge of VPN and Remote Access Security
• Understands the purpose of digital communication technologies
• Knowledge of data, including network architectures
Underpinning Skills, Attitudes and Behaviours
• Analytical skills
• Logical skills
• Initiative
• Work independently
• Organisation
• Working with internal and external stakeholders
• Communication
• Professional
• Problem solving skills
Gateway
The employer and provider are required to sign-off the apprentice as ready to move on to end-point assessment.
• Apprenticeship training manual: Our apprenticeship training manual (ATM) guides tutors and apprentices through a range of practical tasks mapped to the standard, allowing apprentices to track progress and record evidence of their learning as they go. Tasks are mapped to maths & English requirements, developing knowledge and skills in a real working environment.
• Sample knowledge test: We provide sample of the on-programme knowledge tests to use with apprentices for formative assessment. The pack includes the question paper and answers that are similar in size and requirements to the live papers.
• Induction learning content: Extensive content including handouts and e-learning modules meets the mandatory requirements for any apprenticeship programme of learning:
• Health and safety
• Safeguarding and Prevent
• Equality and diversity
• British values
• Maths & English: Our Functional Skills qualifications cover the core maths and English requirements for this standard. Our support package, e-Functional Skills is an online teaching and learning platform that guides learners from an initial diagnostic assessment, through to meeting the requirements for this standard.