Heavy Vehicle Service and Maintenance Technician (9302)

City & Guilds has designed innovative and flexible delivery content that will equip apprentices with the competence and confidence to perform their best in assessment.  Including;

• Apprenticeship training manual: Our apprenticeship training manual (ATM) guides tutors and apprentices through a range of practical tasks mapped to the standard, allowing apprentices to track progress and record evidence of their learning as they go. Tasks are mapped to the apprenticeship standard requirements, developing knowledge and skills in a real working environment.

The ATM is available as a digital download (Smartscreen order code: SS9302-L3), or through our e-portfolio, Learning Assistant or printed copy (order code TL9302).

• Induction learning content: Extensive content including handouts and e-learning modules meets the mandatory requirements for any apprenticeship programme of learning:
- Health and safety
- Safeguarding and Prevent
- Equality and diversity
- British values

• Maths & English: Our Functional Skills qualifications cover the core maths and English requirements for this standard.  Our support package, e-Functional Skills is an online teaching and learning platform that guides learners from an initial diagnostic assessment, through to meeting the requirements for this standard.

EPA product codes: 9302-12 (with centre venue) 9302-13 (with City & Guilds venue)

The EPA is carried out by an independent end point assessor at a venue approved by City & Guilds such as the centre’s premises. City & Guilds can provide a venue if required. For a list of venues please visit www.cityandguilds.com 9301 or 9302 page, ‘documents’ tab

City & Guilds is already carrying out end-point assessments for Heavy Vehicle Service and Maintenance Technician (9302). As one of the biggest EPAOs in England, we pride ourselves on our first rate customer service.  Our EPA team is on hand to support you every step of the way, guiding you through gateway and ensuring your apprentice has all the tools they need to prepare for the end-point assessment.   Our assessment and grading is standardised and all our assessors have industry experience and receive on-going training, so you can trust that we will deliver a fair and robust assessment.

Assessment methods for this standard are:
• two online knowledge tests exploring knowledge/understanding of the apprentice
• five professional task observations
• a professional discussion and review of behaviours

For further guidance, please refer to our end-point assessment pack. The end-point assessment pack includes detailed guidance on grading criteria for the EPA and the evidence you’ll need to produce for knowledge, skills and behaviours at gateway.  You’ll find this in the documents section above.  
 
EPA preparation and gateway guidance for this standard: 
Upon registration for EPA, you will have access to a range of support material for Heavy Vehicle Service and Maintenance Technician (9302) to help prepare for end-point assessment.

• EPA preparation tool: Our platform guides apprentices through online content to help them feel ready for their EPA experience. User-friendly technology takes the apprentice through a series of questions, to suggest material personalised to their apprenticeship standard and their confidence levels.  The content is curated from across the web and covers areas like revision and exam skills, multiple choice test strategies, professional discussion and interview skills. You can watch our short video to learn more.

• Recording forms: supporting you to complete key stages of EPA readiness, we have prepared forms to give you peace of mind and confidence that everything is covered.  These packs include a gateway declaration form that is needed during the booking process and assessment forms, if required, that apprentices might need during assessment.

• LIEPA reports: Our lead independent end assessors (LIEPAs) produce an annual report with insight into the EPA results and findings across all centres.  These reports can help you refine your apprenticeship delivery to improve success rates.

Apprenticeship certification
As well as receiving their Institute for Apprenticeships and Technical Education (IfATE) apprenticeship certificate, the apprentice will receive a City & Guilds statement of achievement for end-point assessment.

If you’re an existing City & Guilds centre or interested in becoming a centre, make sure you’ve read our EPA manual and guidance. This will explain the process and all our terms and conditions. Our short ‘how-to’ guides and videos are a great start to help you get to grips with what to expect and how to stay on track when booking EPA and preparing apprentices for assessment.  You’ll find these resources in our EPA document library.

To use our quality-assured on-programme materials or end-point assessment service there are three ways to either find out more or to order what you need:

1. If you’re an existing City & Guilds customer, go to Walled Garden and select the materials you need or register your apprentice for end-point assessment. (You may need to submit a request to deliver if you don’t yet have approval for that standard.)

2. Get in touch with directsales@cityandguilds.com. Our team can explain our different products and services and start getting you set up as a customer or give existing customers support on the new apprenticeship arrangements.

3. Speak to your City & Guilds Business Manager about how to access our products or how to register your apprentices with us.