Elevating training: The impact of City & Guilds Assured on Network Rail's training programme

Hear why Network Rail chose to partner with City & Guilds to accredit their bespoke training, and the positive impact it’s had on their teams

Responsible for owning, managing, and maintaining the railway infrastructure across Great Britain, Network Rail is an organisation that’s known for its high-quality training. 

Following a review of the rail industry in May 2021, which highlighted challenges with customer experience, Network Rail launched its Service Academy to train up teams across the organisation with the skills they need to lead with a customer focus at every stage of their journey. 

For the Customer Service Design team at Network Rail, it was essential the programme not only provided colleagues with the relevant skills and knowledge to better support customers, but external recognition from a trusted partner.

Network Rail’s customer service design manager, Lucy Hart, explains: ‘We wanted to be able to offer something really inviting to colleagues, to show that we're really investing in them and providing them with skills and a prestigious certificate.’

Choosing City & Guilds Assured training accreditation service gave them the flexibility to design and build their bespoke programme, while gaining external recognition for its quality.

Since launching the Assured programme, Network Rail has certified almost 1,000 colleagues, with plans for many more.

In the video below, hear more from the team at Network Rail about why they chose to have their in-house training accredited with Assured, how this decision elevated their programme, and the positive impact it’s had on colleague development and engagement.

Speak to our teams about getting your in-house training accredited