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For the latest news on our Business skills qualifications, apprenticeships, resources, events and webinars.
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Medical Administration qualifications update July 2020 (PDF)
Customer Service Witness Testimony dispensation update (YouTube)
Medical Administration qualifications update June 2020 (PDF)
Customer Service Specialist Level 3 November 2022 Update Watch the webinar (YouTube) | Download the slides (PDF) | Read the FAQs (PDF)
Customer Service Specialist Level 3 April 2022 Update Watch the webinar (YouTube) | Download the slides (PDF)
Level 3 Business Administrator AP03 recap webinar Dec 2021 Watch the webinar (YouTube) | Download the slides (PDF)
Public Service Operational Delivery Offer Watch the webinar (YouTube) | Download the slides (PDF) | Read the FAQs (PDF)
Level 3 Business Administrator Assessment Plan (Update 3) Watch the webinar (YouTube) | Download the slides (PDF) | Read the FAQs (PDF)
Level 3 Business Administrator Assessment Plan (Update 2) Watch the webinar (YouTube) | Download the slides (PDF)
Customer Service Specialist live webinar March 2021 Watch the webinar (YouTube) | Download the slides (PDF)
Level 3 Business Administrator Introduction to AP03 Assessment Plan Watch the webinar (YouTube) | Download the slides (PDF) | Read the FAQs (PDF)
Customer Service Specialist overview Sept 2020 Watch the webinar (YouTube) | Read the Q&A (PDF)
Business Skills Covid-19 assessment mitigation for 2020 webinar (YouTube)
Customer Service Practitioner showcase guidance and improvement event Watch the webinar (YouTube) | Read the FAQs (PDF) | Watch the Q&A (YouTube)
All About Business Newsletter – October 2023 (PDF)
All About Business Newsletter - December 2022 (PDF)
All About Business Newsletter - March 2022 (PDF)
All About Business Newsletter - March 2021 (PDF)
All About Business Newsletter - September 2020 (PDF)
All About Business Newsletter - March 2019 (PDF)
All About Business Newsletter - May 2018 (PDF)